How many times has it happened in your hotel? A guest complains about the smell and you have to give them another room. Be honest-it happens more often than you’d like to admit. Truth be known, it doesn’t have to happen at all in your hotel. If you have the know-how and the right products to remove odor from room, you can avoid the vast majority of these complaints in the first place.
Now, giving a guest a new room is no big deal. The problem is that you usually end up losing a customer forever. Even if your service staff handles the situation in a completely professional manner, a customer who believes there is a reasonably good chance that she will get a smelly room will never come back. It doesn’t matter if that room was the only one in your whole hotel with an odor problem.
The natural reaction to getting customer complaints is to blame the housekeeping staff. While we’re not saying some housekeeping staff couldn’t be more diligent, the problem is often tougher than that. Your housekeeping staff can spray deodorants and fragrance into the hotel rooms, but some odors just won’t go away. Even if they do manage to mask the smell temporarily, most air fresheners wear off in a few hours without doing anything to actually remove odors.
Biocide Systems’ line of Room Shocker products are designed to eliminate odors, leaving your rooms smelling fresh and odor neutral. Best of all, one product takes care of all kinds of odors in the room. You can remove odor from room in one application in the vast majority of cases. You don’t need a separate carpet odor eliminator. Room Shocker replaces the carpet odor eliminator because it works by seeking out and bonding with the organic substances which cause odor.
Make your rooms more pleasant for your guests while making your housekeeping staff’s job easier and more effective. Bio-Shock your rooms.